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Privacy Policy

This privacy policy sets out how we will work to protect your personal data under the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR), which comes into force on 25th May 2018. The GDPR aims to provide individuals greater control over the way in which their data is collected and used by organisations they communicate with. This policy will set out clearly the types of data we hold and the specific uses for this data. It will also provide information on how you can request to see data we hold, how you can alert us to changes, and how you can request deletion of your data.

Harwood Claims Management Limited (trading as Hidenda), Company Registration number: 08006917 is a recognised data controller registered with the ICO under registration number: Z3210773. Hidenda works on behalf of its clients to recover Payment Protection Insurance (PPI) as part of client claims, where it acts with legal authority to mediate between the client and their lender/s.

  • Your Name
  • Your Date of Birth
  • Your Address and Contact Details (e.g. email address, postal addresses, telephone number)
  • Your IP address
  • Your Financial Information (e.g. banking information)
  • Your Identification documents
  • Your Personal Information (e.g. health/disability status; marital status; employment status)

We collect information via our websites, by post, by telephone, by text message and/or by email. We contact clients to request information via the above methods to progress claims. We also receive information from third party referral organisations regarding new client enquiries.

The information we collect is required to manage client accounts and progress client claims. For example, we use client email details and date of birth to enable clients to have access to Hidenda’s online claims portal, which provides clients with live updates on the progress of their claims. The information we hold is held securely within an encrypted database. We take the protection of this data very seriously and will only routinely share data via secure systems with relevant lenders in the interest of clients, to progress and conclude claims. We may, on occasion, also be legally required to share data with regulatory bodies, including the Ministry of Justice, the Financial Ombudsman Service, the Legal Ombudsman and the Information Commissioner’s Office.

Please note, we require certain personal information to be able to complete our services. If you do not provide this information, we may not be able to fulfil our contract with you. In this event, we will explain what data is required and why. If you do not wish to provide this information, we have the right to terminate your contract with us.

We may also use the information we collect to share information with clients on the range of services we offer to our clients, via our own marketing channels. This marketing information can be for Hidenda’s own services and/or for services offered within our wider group of companies. Should we use client data in this way, we will offer clients a specific opt-in to receiving future direct marketing communications to gain explicit consent and enable clients to have control over the ways in which we communicate with them and use their data for marketing purposes.

To manage your communication preferences and select/amend the ways in which you wish to be communicated with (e.g. post, email, telephone, websites etc), please email us at: dpo@hidenda.com

We will never share your personal information for marketing purposes with companies outside of our group of companies.

We work with third party lead generation organisations to obtain new client referrals. In working with third party organisations, whilst we do not accept liability for their policies, we work with them to ensure they have systems in place to protect personal data.

Our websites use cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’), as you browse our websites. They are used to ‘remember’ when your computer or device accesses our websites. We do not use cookies to collect or record information on users’ name, address or other contact details. The cookies stored on your computer or other device when you access our websites are set by us and other third parties. Cookies may also be set by third parties who we use for marketing. None of these third parties collect any personal data from which they would be able to identify individual customers. The main purposes for which cookies are used are:

  1. For technical purposes essential to effective operation of websites.
  2. To drive marketing, particularly banner advertisements and targeted updates.

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use, and we provide further detail below on how to disable cookies for the most popular browsers:

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Mozilla Firefox:

  1. Choose the menu “Tools” then “Options”
  2. Click on the icon “Privacy”
  3. Find the menu “Cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu “Files” > “Preferences”
  2. Privacy

This depends on which cookies you disable, however, in general the site may not operate effectively if cookies are deactivated.

We know that children need special protection and therefore we do not market to or offer our services to children and young people under the age of 18. We do not knowingly process personal data belonging to children and strongly advise that our services are not appropriate for children to access. While we have designed our systems and processes to prevent children accessing them, should you become aware that a child has registered for our services, please contact us via: dpo@hidenda.com

We will keep your contact details following an enquiry to our website for a period of three years. We will keep your contact details following the conclusion of our services for a minimum period of three years. We may be required to keep your data for longer to fulfil our legal obligations, accounting requirements and/or regulatory obligations, such as complaints handling. This enables us to provide our services to you and fulfil our legal obligations. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all personal information you provide on our secure servers that operate under strict security requirements. We will either delete data or securely archive data held outside of this period, for legal or operational reasons, or historical, statistical or research purposes.

You have a legal right to request access to the data we hold about you, to object to data processing and/or to have this data corrected or deleted. Should you wish to obtain this data, you should submit a SAR (Subject Access Request) via post to: Hidenda, Unit 6E2 Boundary Court, Willow Farm Business Park, Castle Donington, DE74 2NN or via email to: dpo@hidenda.com and we will respond to your request within 1 month of receipt.

You can withdraw your consent for us to contact you at any time. Please note: if you have signed a contract to complete a claim, our contractual rights will still apply, meaning that we can contact you in relation to a cancellation fee or any outstanding monies owed to us.

We have tried to simplify this Privacy Policy to ensure clients can easily access and clearly understand how we collect, process and use their personal data. Should you require any further information on the ways in which we use your data, please contact us.

We are Regulated by the Information Commissioner’s Office (ICO) in respect of our obligations to protect your data. You have the right to raise a concern about our use of your data to the ICO, who will investigate this on your behalf. The ICO will only investigate complaints made within three months of your last contact with us.

You can contact the ICO through their website: https://ico.org.uk or by telephone: 0303 123 1113.

Policy Updated: 22nd May 2018                                 Policy Review Date: 22nd May 2019

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