Cookies Policy

1. Introduction

This Cookies Policy explains in detail what Cookies are and how we may use them.

This policy contains information to keep you fully informed about your rights, and how Hidenda uses your data. Should you require any further information after reading through the following sections, please do get in touch with us.

It is likely that we will need to update this Cookies Policy from time to time. We will notify you of any significant changes we make via email, though you are welcome to come back and check it whenever you wish.

When you are using the Hidenda website, Harwood Claims Management Limited (trading as Hidenda) is the data controller.

2. Who are Harwood Claims Management Limited (trading as Hidenda)?

Harwood Claims Management Limited (trading as Hidenda) is a claims management company specialising in reclaiming redress for its customers in relation to mis-sold financial products. Harwood Claims Management Limited (trading as Hidenda), Company Registration number: 08006917 is a recognised data controller registered with the Information Commissioners Office (ICO) under registration number: Z3210773.

3. What are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At www.hidenda.com we use cookies to keep track of your progress in using the website, and to remember you when you return to our site.

To find out more, please visit the What are Cookies? website via http://www.whatarecookies.com/ Please note that we can't be responsible for the content of external websites.

If you don't wish to enable cookies on your computer, that will mean that your experience of using our website site will be impaired - as some of the cookies help us to identify and resolve errors for example, or determine relevant related products or services to show you when you are browsing. Most web browsers have cookies enabled, however please see the Managing Cookies section for help to turn them on should you need to.

We do have relationships with third parties who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please visit the Network Advertising Initiative website via http://optout.networkadvertising.org/?c=1 Please note that we are not responsible for the content of external websites.

4. What is the "Do Not Track" Feature?

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing is not tracked, for example by third party advertising or social networks, or analytic companies.

You can opt out of tracking and analytics on this website by changing your settings - see the Managing Cookies section on this page.

At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn't currently respond to DNT requests. Until that standard is established, we will continue to review DNT and other new technologies, though we will not respond to DNT requests.

We are giving you this information as part of our initiative to both comply with legislation, and make sure we are honest and clear about your privacy when using our website. We know you would expect nothing less from us, and please be assured that we are working on several other privacy and cookie-related improvements to the website.

5. Managing Cookies

How to check cookies are enabled on iOS Safari

1. Tap on the 'Settings' application from your home screen.
2. Find and tap on the 'Safari' menu item.
3. Under the 'Privacy & Security' section tap on the 'Block cookies' menu item.
4. Select any option other than 'Always block'.

How to check cookies are enabled on Android internet browsers

1. Tap on the 'Settings' application from your home screen or under 'Apps'.
2. Under the 'Device' section tap on the 'Applications' menu item.
3. Find and tap the 'Internet' menu item.
4. Find and tap the 'Privacy' menu item.
5. Enable 'Accept cookies'.

For all other browsers, please consult your online Help files.

6. Why do we use Cookies?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you products and services that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Of course, if you wish to change how we use your data, you will find details of how to do this in our Privacy Policy.

IMPORTANT NOTE: Remember, if you choose not to accept or limit cookies that are used by us, we might not be able to provide the services you have asked for.

7. What Cookies do we use and what do they do?

Here is a list of the main cookies we use, and what we use them for. They may collect personal data.

Name of Cookie	Why We Use Them	Expiry
PHPSESSID	The PHPSESSID cookie is used for tracking which ads any click-throughs may have come from and maintaining logged-in state for client's Claim Tracker.	Session

8. Third Party Cookies

When you visit www.hidenda.com you may notice some cookies that are not related to Hidenda. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We do not control the setting of these cookies, so please check the Third-Party websites for more information about their cookies and how to manage them.

All these Third-Party cookies detailed below may collect personal data. In each case, we've supplied a link to the third party for further information - all will open in a new window, but please note that we cannot be responsible for the content of external websites.

Here is a list of Third-Party cookies we use, and what we use them for. They may collect personal data.

Name of Cookie	Why We Use Them	Expiry
__cfduid	The _cfduid cookie collects and anonymizes End User IP addresses using a one-way hash of certain values so they cannot be personally identified. See "Privacy and the __cfduid cookie" - https://support.cloudflare.com/hc/en-us/articles/200170156-Understanding-the-Cloudflare-Cookies#12345682	30 days

If you take the opportunity to "share" www.hidenda.com content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from this website. We do not control the setting of these cookies, so please visit the Third-Party websites for more information about their cookies and how to manage them.

9. Banner Advertising on Third Party Websites

• Adverts that follow you as you browse other sites on the internet

This type of advertising is designed to provide you with a selection of products based on what you view on hidenda.com, which are presented to you by our advertisers when you visit other selected websites.

The adverts may highlight Hidenda products and services deemed relevant to your browsing history. The technology behind these adverts is based on cookies.

• Disabling these Adverts

We would like to continue to display content that is relevant to you. However, you can choose to opt out of this type of advertising permanently. Please note though, that if you delete your cookies too, we will not know that you have opted out, because the way in which we register that you have opted out is through a cookie. Therefore, the banner advertisements may reappear when you visit some other websites.

You may wish to visit the Your Online Choices website via the following link: http://www.youronlinechoices.com/uk/your-ad-choices to learn more about the cookies on your device set by other companies, and opt out of them if you wish. Please note that we cannot be responsible for the content of external websites.

10. Further information on Cookies

If you would like to learn more about cookies in general and how to manage them, please visit the About Cookies website via https://aboutcookies.org/

If you would like to opt out of cookies, please visit the Network Advertising Initiative website via http://optout.networkadvertising.org/?c=1

Please note that we are not responsible for the content of external websites.

11. Contacting Us

There are several ways you can communicate with us:

• If you have an account, log in into your www.hidenda.com account, visit the Online Claims Tracker and submit an enquiry to us, and we will respond.
• Write to us at Hidenda, Sherwood Oxford Road, Frilford Heath, Abingdon. OX13 5NW or via email to info@hidenda.com
• Call us via 01332 815 418

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

12. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

You can contact them by calling: 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note we cannot be held responsible for the content of external websites).

By using our services, browsing our website and/or agreeing to receive digital direct marketing communications, you agree that we may process your personal data as described in this Cookies Policy and our Privacy Policy, including for analytics and research into website use.

13. Any questions?

We hope this Cookies Policy has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any questions that have not been covered, please contact our Data Protection Officer who will be pleased to help you:

• Email us at: info@hidenda.com
• Or write to us via: Data Protection Officer, Hidenda, Sherwood Oxford Road, Frilford Heath, Abingdon. OX13 5NW

Policy updated: April 2024