To access our claim portal, click here

Click here for claim portal

Call Hidenda 0333 0033 880 Calls to this number will direct you to the web portal

Who Are Hidenda?

Hidenda is a trading style of Harwood Claims Management Ltd. Harwood Claims Management Limited trading as Hidenda is regulated and authorised by the Financial Conduct Authority. These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register (Firm reference number 830519). Hidenda are also authorised by HMRC with tax agent code HY5716

What Are Your Terms And Conditions?

If you are a client with a PPI tax claim, the Terms and Conditions can be seen here.
If you are a client with a Marriage Allowance refund being processed, the Terms and Conditions can be seen here.

Mis-Sold PPI claims

If you signed your Letter of Engagement before 10th July 2018 the Terms and Conditions can be seen here.
If you signed your Letter of Engagement between 10th July 2018 and 31st March 2019 the Terms and Conditions can be seen here.
If you signed your Letter of Engagement on or after 1st April 2019 the Terms and Conditions can be seen here.

What Is Your Complaints Procedure?

Our complaints procedure is available by clicking here.

Can I Cancel My Contract With Hidenda?

If you no longer want Hidenda to deal with your claim you can cancel by a clear statement, e.g. in writing to our postal address (6E2 Boundary Court, Willow Farm Business Park, Castle Donington. DE74 2NN), by e-mail (cancel@hidenda.com), or by telephone. If you cancel on request after the cooling off period then you may be subject to a cancellation charge (see our applicable Terms and Conditions from the list above). Once we receive this we will simply cancel the contract with you and will stop processing your claim. We will only bill you for work carried out, and providing it is outside of the cooling off period that is specified in your signed terms and conditions and applicable by law. If no work has been done then you will not be charged. If work has been done you may well receive a bill for the work done as per the contract you have signed with us*.

If you do not cancel your contract with Hidenda and allow the claim process to run its course, if we do not get any refund for you then you will not be charged anything. You will only be charged if we get you a refund.

* If you cancel on request after the cooling off period then you may be subject to a cancellation charge (see our applicable Terms and Conditions from the list above).

How Do I Know My Information Is Safe With Your Company?

Hidenda take your privacy very seriously. We are registered with The Information Commissioner and we comply with all aspects of the General Data Protection Regulation. For more information, see our privacy policy.

How Much Will A Mis-Sold PPI Claim Cost Me?

If we do not succeed in obtaining any compensation, you pay us nothing.*

If a claim is successful and compensation is awarded we will charge you as per the terms and conditions you signed. For mis-sold PPI claims the fee is 20% plus VAT (24% in total) of the total value of each successful claim if more than one.

Example A: Refund of £1,000
Total Compensation awarded to customer £1,000
Fee charged by firm at 20% + VAT £240
Customer Pays Firm £240
Example B: Refund of £3,000
Total Compensation awarded to customer £3,000
Fee charged by firm at 20% + VAT £720
Customer Pays Firm £720
Example C: Refund of £10,000
Total Compensation awarded to customer £10,000
Fee charged by firm at 20% + VAT £2,400
Customer Pays Firm £2,400
Example A: Refund of £1,000 Example B: Refund of £3,000 Example C: Refund of £10,000
Total Compensation awarded to customer £1,000 Total Compensation awarded to customer £3,000 Total Compensation awarded to customer £10,000
Fee charged by firm at 20% + VAT £240 Fee charged by firm at 20% + VAT £720 Fee charged by firm at 20% + VAT £2,400
Customer Pays Firm £240 Customer Pays Firm £720 Customer Pays Firm £2,400

Note: Total compensation means the actual amount of each successful claim before we deduct our fees.

*If you cancel on request after the cooling off period then you may be subject to a cancellation charge (see our applicable Terms and Conditions from the list above).

Where is your Key Facts Document?

You can view the Key Facts document by clicking here