To access our new claim portal, click here

Click here for claim portal

Call Hidenda 0333 0033 880 Calls to this number will direct you to the web portal

Can I Make The Claim Myself?

Yes you can do this yourself if you prefer. Should you choose to use Hidenda, we have the knowledge, expertise and time to manage your claim on your behalf, without any hassle, leaving you free to get on with your daily life.

Who Are Hidenda?

Hidenda is a trading style of Harwood Claims Management Ltd. Harwood Claims Management Limited trading as Hidenda is regulated and authorised by the Financial Conduct Authority. These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register (Firm reference number 830519).

What Are Your Terms And Conditions?

If you signed your Letter of Engagement before 10th July 2018 the Terms and Conditions can be seen here.

If you signed your Letter of Engagement between 10th July 2018 and 31st March 2019 the Terms and Conditions can be seen here.

If you signed your Letter of Engagement on or after 1st April 2019 the Terms and Confitions can be seen here.

What Is Your Complaints Procedure?

Our complaints procedure is available by clicking here.

Can I Cancel My Contract With Hidenda?

If you no longer want Hidenda to deal with your claim you can cancel by a clear statement, e.g. in writing to our postal address (6E2 Boundary Court, Willow Farm Business Park, Castle Donington. DE74 2NN), by e-mail ([email protected]), or by telephone. Once we receive this we will simply cancel the contract with you and will stop processing your claim. We will only bill you for work carried out, and providing it is outside of the 14 day cooling off period that is applicable by law. If no work has been done then you will not be charged. If work has been done you may well receive a bill for the work done as per the contract you have signed with us.

If you do not cancel your contract with Hidenda and allow the claim process to run its course, if we do not get any refund for you then you will not be charged anything. You will only be charged if we get you a refund and that will be 20% + VAT (making a total of 24%)* of the refunded amount.

* If you cancel on request after 14 days then you may be subject to a cancellation charge (see our Terms and Conditions). If you signed your Letter of Engagement before 10th July 2018 the Terms and Conditions can be seen here. If you signed your Letter of Engagement between 10th July 2018 and 31st March 2019 the Terms and Conditions can be seen here. If you signed your Letter of Engagement on or after 1st April 2019 the Terms and Confitions can be seen here

How Do I Know My Information Is Safe With Your Company?

Hidenda take your privacy very seriously. We are registered with The Information Commissioner and we comply with all aspects of the General Data Protection Regulation. For more information, see our privacy policy.

How Much Will It Cost Me?

If we do not succeed in obtaining any compensation, you pay us nothing.*

If a claim is successful and compensation is awarded we will charge you as follows: 20% plus VAT (24% in total) of the total value of each successful claim if more than one.

Example A: Refund of £1,000 Example B: Refund of £3,000 Example C: Refund of £10,000
Total Compensation awarded to customer £1,000 Total Compensation awarded to customer £3,000 Total Compensation awarded to customer £10,000
Fee charged by firm at 20% + VAT £240 Fee charged by firm at 20% + VAT £720 Fee charged by firm at 20% + VAT £2,400
Customer Pays Firm £240 Customer Pays Firm £720 Customer Pays Firm £2,400

Note: Total compensation means the actual amount of each successful claim before we deduct our fees.

* If you cancel on request after 14 days then you may be subject to a cancellation charge (see our Terms and Conditions). If you signed your Letter of Engagement before 10th July 2018 the Terms and Conditions can be seen here. If you signed your Letter of Engagement between 10th July 2018 and 31st March 2019 the Terms and Conditions can be seen here. If you signed your Letter of Engagement on or after 1st April 2019 the Terms and Confitions can be seen here.

Where is your Key Facts Document?

You can view the Key Facts document by clicking here